Top marks in patient and resident satisfaction.

At The Manor Health and Rehabilitation Center, our patient and resident satisfaction rankings score consistently high compared to similar facilities, according to Holleran scores. Here’s what our some of our patients, residents, and their family members are saying.

“I cannot thank you and your wonderful staff enough for everything that you did for my father. You have literally added years to his life, and for that, I will be forever grateful to you and your staff.”

“We are thrilled with the care given to our 104-year-old mother. The Manor is a very clean and welcoming environment. World-class in all aspects of patient care and health. Thank you to the leadership and everyone who works at The Manor. We are so grateful for all you do.”

“I want to thank you and all the caring staff at The Manor for taking such good care of my mother, especially during these challenging times. She would always tell me that she was being well treated. Given the family could not visit [due to COVID-19], it was a great comfort to know that she was in such good hands.”

“Words cannot express the deep appreciation we have for you. You made a significant impact on me and my mother’s recovery. Your humanity, humbleness, and deep appreciation for your patients is evident.”

“The work you do is amazing. I never worried about [my mother] knowing that you were all there. There is a special place in heaven for all of you.”

“We will never forget the loving care you provided…you went the extra mile. You treated [our loved one] as if she was part of your family and you cared for and encouraged us as well.”

“Your help and support could not have come at a more needed time.”

“I got to see first-hand what it really means to people to be there for them and have the care they need; I am a nurse so it was very fulfilling to see what I do from the outside.”

“They were welcoming, they were encouraging, they were sympathetic…physical therapy I cannot say enough about.”

“Everyone was so helpful and wonderful and very understanding. I couldn’t have asked for better.”

“All of the nurses were very nice and very friendly.”

“In spite of [my mother’s] limited and declining abilities, the staff found a way to enable her to participate and to engage and to have a quality of life I would not have thought possible. For this she and our family will always be grateful.”

“The [kitchen staff] made sure I got what I wanted right away. I appreciated the personal attention.”

“The staff was outstanding. They knew their stuff. They were constantly coming in and asking if they could do something. We liked the food so much we thought about staying another week!”

“Having to put a loved one in a nursing facility is not an easy decision, but bringing my dad to The Manor helped to ease my mind because I know he could not have been in a better place.”

“I was very impressed by the caring and considerate attitude of all of the employees.”

“[Our] social worker was right on top of every request, question—she was awesome. If it wasn’t her job, she made sure it got done.”

“The therapists were excellent, they really give 100% and over.”

“The food was delicious and the variety was wonderful. And, every one of the aides were wonderful.”

“I was very impressed by the caring and considerate attitude of all of the employees.”

“Everybody is warm, friendly, and encouraging.”

“The nursing and care staff were wonderful.”

“I was comfortable knowing my husband was safe and secure there.”

“The physical and occupational therapists were exceptional.”

“Every day was a good day.”

“This has taken me a long time to write, but the sentiments have been in my head and heart since the first days we brought our Etta there. You may have known that we decided to use The Manor because after several rehabs Etta returned better than before. We also looked at very many other nursing homes and to us there was no comparison. The whole complex was always clean (it feels weird to write but is important- it also smelled clean). But that was only the building.

When I tell my friends The Manor was great because it was run by women they nod knowingly. The people made the nursing home a Home. All the patients there were always looked after – not just our Etta and not just when we were there. We visited at different times of different days and every day Etta was healthy, clean, well dressed and active. (Her daily lipstick, powder and hairstyle we all know she would do herself without anyone’s help!) From the nursing staff that she said always seemed to find her to give her medicine and the staff that taught her exercise and started canasta for her to the dining staff that knew she was the slowest eater ever, but still made sure she had whipped cream on her dessert – all helped her stay happy and healthy enough to dance with Elvis and get his scarf.

Your loving care gave Marc and I peace of mind too. We knew every day she was treated with respect. Your loving care made her comfortable and helped make her last year better than if she had been in her own house. It isn’t easy giving the responsibility of the daily life of your mom to others, but instantly you enveloped Etta and took her as one of your own – one in your own family, and treated her as well as she had treated us and for that we are forever grateful.”